Confirm your order.
Locate your order number, the email used at checkout, and the item you would like to return.
Returns Atelier
Start A Return
A considered return experience for pieces that need a different size, a different silhouette, or simply a second look. Begin with your order details and our support team will guide the next step with care.
01
Have your order number and email ready.
02
Keep garments unworn, clean, and with original packaging.
03
Shipping updates are generally prepared within 3–5 business days.
Return with calm clarity.
Simple details, careful review, and a refined path back to a wardrobe that feels right.
How It Works
A clean, guided return path.
Returns work best when each piece is reviewed with the same care as the original order. Follow the steps below before contacting our team so your request can be handled smoothly.
Review the condition.
Pieces should be unworn, unwashed, fragrance-free, and returned with original tags or packaging when available.
Contact our team.
Send your order details through our contact page. Include the item name and the reason for return.
Prepare the parcel.
Once your request is reviewed, pack the item securely and follow the return instructions shared by support.
Support
Human review
Shipping
3–5 business days
Wardrobe care
Clean condition
Next step
Clear instructions
Before You Send
Keep the piece as close to new as possible.
Quiet luxury is in the details: a clean fold, protected fabric, intact tags, and careful packaging. These small steps help us review your return accurately and keep the process refined from beginning to end.
Include your order number and the email used at checkout.
Return unworn garments without perfume, makeup marks, or laundering.
Fold items gently and protect delicate textures during transit.
Wait for support instructions before sending your parcel back.
Return Notes
Answers before you begin.
These notes help set expectations before your request is reviewed. For order-specific questions, our support team can confirm the most accurate next step.
What information should I include?
Please include your order number, checkout email, item name, and a short note explaining why you would like to return it. This helps our team review your request without unnecessary back-and-forth.
Can I exchange for another size?
Size exchange options depend on current availability. Contact support with the item name and preferred size, and our team will guide you toward the best available solution.
How should I package my return?
Use secure packaging that protects the garment during transit. Fold the piece gently, keep accessories or tags together when included, and avoid packaging that may transfer color, scent, or residue.
Where can I ask about delivery?
For delivery timing, tracking updates, or questions about your parcel, visit Order Tracking or contact support. Standard shipping communication may reference 3–5 business days depending on the order stage.
Begin Here
Send us the details and we will guide the return.
A thoughtful return starts with a clear note. Share your order information, item name, and the reason for return through our contact page so our support team can review your request.