01 / Information We Collect
Information that helps us serve you carefully.
We may collect information you provide directly, such as your name, email address, phone number, shipping address, billing address, payment confirmation details, order history, customer service messages, and preferences shared during checkout or support conversations.
- Order and delivery details used to process purchases and support shipping.
- Account or communication details used to respond to questions and service requests.
- Device, browser, and site interaction information used to understand store performance and improve usability.
02 / How We Use Information
Used for service, support, and a smoother shopping experience.
We use information to process orders, confirm transactions, arrange delivery, provide customer support, improve our website, personalize relevant store experiences, prevent misuse, comply with legal obligations, and communicate updates related to your purchase or inquiry.
Orders
To confirm purchases, prepare shipments, and support delivery updates.
Service
To answer questions, handle returns, and resolve support requests.
Experience
To improve navigation, page performance, and store clarity.
03 / Cookies & Store Technology
Small tools that keep the experience functional.
Our store may use cookies, pixels, analytics tools, and similar technologies to keep the website working, remember preferences, understand traffic patterns, help protect checkout activity, and support relevant communications. You can adjust cookie preferences through your browser settings, though some store features may not function as intended if certain cookies are disabled.
04 / Sharing Information
Shared only where needed to operate the store.
We may share information with trusted service providers who help operate our store, including payment processing, order fulfillment, shipping, analytics, fraud prevention, email communication, customer support, and website hosting. These providers are expected to use information only as needed to provide their services.
We may also disclose information when required to comply with law, protect our rights, respond to lawful requests, enforce store policies, or protect customers and the integrity of our services.
05 / Payment & Checkout
Payment information is handled through secure checkout services.
Payment details are processed through secure payment providers. Novellefemme does not intentionally store full payment card numbers on its own systems. Checkout providers may collect and process payment information according to their own privacy and security practices.
06 / Marketing Choices
You may choose how you hear from us.
If you subscribe to email updates, we may send style edits, product updates, store notices, or promotional messages. You can unsubscribe from marketing emails using the unsubscribe link included in those messages. Service-related messages, such as order confirmations or shipping updates, may still be sent when necessary.
07 / Data Retention
Kept only as long as reasonably needed.
We retain personal information for as long as necessary to provide services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, and protect the integrity of our store. Retention periods may vary depending on the type of information and the reason it was collected.
08 / Your Privacy Rights
Access, correction, deletion, and preference requests.
Depending on your location, you may have rights to request access to personal information, correction of inaccurate details, deletion of certain information, restriction or objection to certain processing, and information about how your data is used. To submit a request, contact us using the details provided on this page.
We may need to verify your identity before completing certain requests. Some information may be retained when required for legal, security, or transaction record purposes.
09 / Security
Reasonable safeguards for a considered experience.
We use reasonable administrative, technical, and organizational measures designed to help protect information against unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security, but we work to keep information handled with care and appropriate safeguards.
10 / Children’s Privacy
Our store is not directed to children.
Novellefemme is intended for general audiences and is not directed to children under the age required by applicable privacy laws. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review the matter.
11 / International Visitors
Information may be processed where service providers operate.
If you access our store from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Privacy protections may differ from those in your jurisdiction, but we handle information in line with this policy.
12 / Policy Updates
Changes will be reflected on this page.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or store operations. The effective date above indicates when this policy was last revised. Continued use of the store after updates means the revised policy applies.
Need help with a privacy request?
Our support team can help with privacy questions, order-related data requests, shipping information, returns, and general store assistance.
