Refund Policy

Return Eligibility

We accept return requests within 30 days of delivery. To be eligible, items must be unworn, unused, unwashed, free from fragrance or marks, and returned with original tags, packaging, and any included accessories.

Please try garments carefully and avoid removing tags until you are certain the piece belongs in your wardrobe. Items that show wear, alteration, laundering, stains, perfume, deodorant marks, or damage caused after delivery may not qualify for a refund.

How To Start A Return

To begin a return, contact us with your order number, the item you would like to return, and a brief reason for the request. Our support team will review your request and share the next steps.

• Email us at info@novellefemme.mom with your order details.
• Include clear photos if the item arrived damaged, incorrect, or incomplete.
• Please do not send items back before receiving return instructions.

Refund Timing

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears on your statement. Original shipping charges, if any, are not refundable unless the return is due to our error.

Exchanges

The fastest way to secure a different size, color, or style is to place a new order after your return request is approved. Availability can change, so we recommend ordering the preferred item as soon as it is available.

If you need help choosing a size or styling direction before reordering, our support team can assist with general guidance.

Damaged Or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label.

We will review the concern and work toward a suitable resolution. Claims must be made promptly so the issue can be documented accurately.

Final Sale & Non-Returnable Items

Certain items may be marked final sale and are not eligible for return or refund unless they arrive damaged or incorrect. For hygiene and quality reasons, accessories or intimate categories may also be excluded when applicable.

Product-specific return notes, when present, will appear on the item page or during checkout. Please review item details carefully before placing your order.