Novellefemme care desk

Frequently asked, quietly answered.

A concise guide to ordering, delivery, returns, garment care, sizing, and support for a refined everyday womenswear wardrobe.

Before you order

Simple details, made easier to find.

01 / Delivery

Edited shipping clarity

Most orders are prepared with care and shipped within 3–5 business days after processing, with tracking details shared when available.

02 / Fit

Modern feminine sizing

Our pieces are selected for everyday ease. Review product measurements where available and choose the silhouette that best fits your styling preference.

03 / Returns

Considered support

If something does not feel right, start with our returns guidance and contact us with your order details so we can help review the next step.

04 / Care

Longer-lasting wardrobe

Gentle washing, low heat, and careful storage help preserve texture, structure, and the understated polish of your favorite pieces.

Orders are typically prepared and shipped within 3–5 business days. Once your order is on the way, tracking information will be shared when available. For more details, visit our Shipping Information page.

Please contact us as soon as possible at info@novellefemme.mom. If your order has not yet entered preparation, we will review whether a change or cancellation can be made. Once an order is in progress, changes may be limited.

Our womenswear is selected for a clean, modern fit with room for natural movement. We recommend checking product measurements when available and comparing them with a similar piece in your wardrobe. For a closer look, choose your usual size; for a more relaxed silhouette, consider sizing up.

If your piece is not the right fit for your wardrobe, please review our Returns & Refunds page for eligibility and next steps. Contact us with your order number so we can assist with the request.

Use gentle care to preserve shape, texture, and finish. Wash with similar colors, use mild detergent, avoid harsh bleaching and excessive heat, and reshape while damp when needed. For more guidance, visit Product Care.

When tracking is available, it will be shared after shipment. You may also visit Order Tracking or contact us with your order number for support.

You can email us at info@novellefemme.mom, call 2567619609, or visit our Contact page. Please include your order number when asking about an existing purchase.

Shipping

Find delivery expectations, tracking notes, and order timing in one refined guide.

Read Shipping

Returns

Review eligibility and next steps before starting a return or refund request.

View Returns

Care

Keep fabric texture, shape, and everyday polish feeling considered over time.

Care Guide

Support

Need help with sizing, order tracking, or product details? Our support page is ready.

Help Center

Still deciding?

Let your wardrobe questions feel simple.

Whether you are checking delivery timing, choosing a size, or refining a quiet luxury look, Novellefemme support is here with calm, practical guidance.

Phone 2567619609
Address 582 Hinton Rd Butler AL 36904